Privacy Policy
1. Overview
Grief to Growth® ("we," "us," "our," or "Company") operates the website https://grieftogrowth.org and provides grief support programs and resources. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, participate in our programs, or interact with our services.
By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not access or use our services.
2. Information We Collect
2.1 Personal Information You Provide
We collect personal information you voluntarily provide to us, including:
- Contact Information: Name, email address, phone number, mailing address
- Program Registration: Information needed for program participation, emergency contacts, relevant background information
- Payment Information: Billing details for program fees (processed securely through third-party payment processors)
- Communication Preferences: Email newsletter subscriptions, SMS opt-ins, communication preferences
- Inquiry Information: Questions, comments, or requests submitted through contact forms
- Program Feedback: Surveys, testimonials, and program evaluation responses
2.2 Information Collected Automatically
When you visit our website, we automatically collect certain information:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Information: Pages viewed, time spent on site, links clicked, referral sources
- Location Information: General geographic location based on IP address
- Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies
2.3 Sensitive Information
Given the nature of our services, you may share sensitive personal information related to your grief experience. We treat all such information with the utmost care and confidentiality, collecting only what is necessary to provide our services effectively.
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Service Provision
- Deliver our grief support programs and services
- Process registrations and payments
- Provide customer support and respond to inquiries
- Send program-related communications and updates
3.2 Communication
- Send newsletters and educational content (with your consent)
- Provide SMS updates and reminders (with your explicit opt-in)
- Respond to your questions and requests
- Send administrative notices about our services
3.3 Improvement and Analytics
- Analyze website usage to improve our services
- Conduct program evaluations and research
- Develop new programs and resources
- Ensure website security and functionality
3.4 Legal and Safety
- Comply with legal obligations
- Protect the safety and well-being of participants
- Prevent fraud and abuse
- Enforce our terms of service
4. Information Sharing and Disclosure
We respect your privacy and do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
4.1 Service Providers
We work with trusted third-party service providers who assist us in operating our website and delivering our services, including:
- Payment processing companies
- Email marketing platforms
- Website hosting providers
- Customer support tools
- Analytics services
These providers are contractually obligated to protect your information and use it only for the specific services they provide to us.
4.2 Legal Requirements
We may disclose your information if required to do so by law or if we believe in good faith that such disclosure is necessary to:
- Comply with legal process or government requests
- Protect the rights, property, or safety of Grief to Growth®, our users, or others
- Respond to claims of violation of third-party rights
- Prevent fraud or illegal activities
4.3 Business Transfers
In the event of a merger, acquisition, or sale of our organization, your personal information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.
4.4 Consent
We may share your information for other purposes with your explicit consent.
5. SMS/Text Messaging Policy
5.1 SMS Opt-In
By providing your mobile phone number and opting in to receive SMS messages, you consent to receive text messages from Grief to Growth® including:
- Program reminders and updates
- Appointment confirmations
- Important announcements
- Support resources and encouragement
5.2 Message Frequency
Message frequency varies based on your program participation and preferences. You may receive up to 4 messages per week during active program participation.
5.3 Opt-Out
You can opt out of SMS messages at any time by:
- Replying "STOP" to any text message
- Contacting us directly at [phone number] or [email]
- Updating your preferences in your account settings
5.4 Data Protection
We do not share your SMS opt-in data with third parties for marketing purposes. Your mobile phone number and messaging preferences are used exclusively for our direct communication with you regarding our services.
5.5 Carrier Charges
Standard message and data rates may apply. We are not responsible for carrier charges incurred from receiving our messages.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption: Data transmitted to and from our website is encrypted using SSL/TLS protocols
- Access Controls: Limited access to personal information on a need-to-know basis
- Regular Updates: Security software and systems are regularly updated and monitored
- Staff Training: Regular training for staff on privacy and security best practices
- Incident Response: Procedures in place to respond to potential security incidents
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
8. Your Rights and Choices
You have certain rights regarding your personal information:
8.1 Access and Updates
- Access: Request information about the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Updates: Update your contact information and preferences at any time
8.2 Communication Preferences
- Email Unsubscribe: Use unsubscribe links in emails or contact us directly
- SMS Opt-Out: Reply "STOP" to text messages or contact us
- Marketing Communications: Opt out of promotional communications while continuing to receive service-related messages
8.3 Data Deletion
You may request deletion of your personal information, subject to certain legal and operational requirements. We will retain information necessary for:
- Legal compliance
- Fraud prevention
- Legitimate business interests
- Program evaluation and research (in de-identified form)
9. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
For our youth programs (ages 13-18), we require parental consent before collecting any personal information and follow additional privacy protections appropriate for minors.
10. Third-Party Links and Services
Our website may contain links to third-party websites or services. This Privacy Policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
We may integrate with third-party services (such as social media platforms or payment processors) that have their own privacy policies and practices.
11. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:
- The nature and sensitivity of the information
- Legal or regulatory requirements
- Program evaluation and research needs
- Your communication preferences
When information is no longer needed, we will securely delete or anonymize it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will:
- Post the updated policy on our website
- Update the "Effective Date" at the top of this policy
- Notify you of significant changes via email or website notice
- Obtain consent for material changes that expand our use of your information
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
13. Contact Information
Questions or Concerns?
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Grief to Growth®
Email: [email protected]
Phone: 559-500-6878
Mail: 1077 N. Willow Ave Suite 105 PMB1012
Clovis, CA 93611
We will respond to your inquiry within 30 days. If you are not satisfied with our response, you may have additional rights under applicable privacy laws.
